Appendix A: Commerce Service Center Access Rights
The following table displays the access rights for Oracle Commerce Service Center roles. Access rights allow a user to access a specific UI feature, such as a panel. For example access to the Cross Sell panel is specified with the cmcCrossSellP
access right. Access rights also provide access to specific functionality, for example, the adjustPrice
access right allows a user to perform price overrides and adjustments.
Access Right | CSR Ticketing Role | CSR Profiles Role | CSR Orders Role | CSR Manager Role |
---|
adjustPrice
| | | | X |
browsePromotions
| | | X | X |
cmcAddProductByIdP
| X | X | X | X |
cmcAppeasements
| | | X | X |
cmcApprovals
| | | | X |
cmcBillingP
| X | X | X | X |
cmcCompleteExchangeP
| X | X | X | X |
cmcCompleteOrderP
| X | X | X | X |
cmcCompleteReturnP
| X | X | X | X |
cmcConfirmExchangeP
| X | X | X | X |
cmcConfirmNewScheduleP
| | | X | X |
cmcConfirmOrderP
| X | X | X | X |
cmcConfirmReturnP
| X | X | X | X |
cmcConfirmUpdateScheduleP
| | | X | X |
cmcCrossSellP
| X | X | X | X |
cmcCustomerCreateP
| X | X | X | X |
cmcCustomerInfoP
| X | X | X | X |
cmcCustomerP
| X | X | X | X |
cmcCustomerResultsP
| X | X | X | X |
cmcCustomerSearchP
| X | X | X | X |
cmcExchangeSummaryP
| X | X | X | X |
cmcExistingOrderP
| X | X | X | X |
cmcExistingScheduledOrderP
| X | X | X | X |
cmcGiftlistSearchP
| | X | | X |
cmcGiftlistsViewP
| | X | | X |
cmcGiftlistViewPurchaseModeP
| | X | | X |
cmcMoreCatalogsP
| X | X | X | X |
cmcMorePriceListsP
| X | X | X | X |
cmcMultisiteSelectionPickerP
| X | X | X | X |
cmcOrderHistoryP
| X | X | X | X |
cmcOrderResultsP
| X | X | X | X |
cmcOrderReturnsP
| X | X | X | X |
cmcOrderSearchP
| X | X | X | X |
cmcProductCatalogBrowseP
| X | X | X | X |
cmcProductCatalogSearchP
| X | X | X | X |
cmcProductViewP
| X | X | X | X |
cmcPromotionsP
| X | X | X | X |
cmcPurchasedItemsHistoryP
| X | X | X | X |
cmcPurchaseHistoryP
| X | X | X | X |
cmcRefundTypeP
| X | X | X | X |
cmcRelatedOrdersP
| X | X | X | X |
cmcRelatedTicketsP
| X | X | X | X |
cmcReturnDetailsP
| X | X | X | X |
cmcReturnItemsP
| X | X | X | X |
cmcReturnsHistoryP
| X | X | X | X |
cmcReturnSummaryP
| X | X | X | X |
cmcScheduleCreateP
| | | X | X |
cmcScheduledOrdersP
| X | X | X | X |
cmcSchedulesP
| X | X | X | X |
cmcScheduleUpdateP
| | | X | X |
cmcShippingAddressP
| X | X | X | X |
cmcShipppingMethodP
| X | X | X | X |
cmcShoppingCartP
| X | X | X | X |
cmcSubmittedOrdersP
| X | X | X | X |
cmcTicketHistoryP
| X | X | X | X |
commerceTab
| X | X | X | X |
CustomerInformationPanel
| X | X | X | X |
CustomerOrderHistoryPanel
| X | X | X | X |
CustomerResultsPanel
| X | X | X | X |
CustomerSearchPanel
| X | X | X | X |
customersTab
| X | X | X | X |
CustomerTicketHistoryPanel
| X | X | X | X |
GlobalPanel
| X | X | X | X |
HelpfulOpenByIDPanel
| X | X | X | X |
HelpfulRecentTicketsPanel
| X | X | X | X |
HelpfulTicketHistoryPanel
| X | X | X | X |
HelpfulTicketSummary
| X | X | X | X |
issueCredit
| | | | X |
RespondComposeMessagePanel
| | | | X |
respondTab
| | | | X |
svcCreateProfile
| | X | | X |
TasksAllTicketsPanel
| X | X | X | X |
TasksMyTicketsPanel
| X | X | X | X |
tasksTab
| X | X | X | X |
TicketActivityPanel
| X | X | X | X |
TicketsCustomerInformationPanel
| X | X | X | X |
TicketsResultsPanel
| X | X | X | X |
TIcketsSearchPanel
| X | X | X | X |
TicketsSummaryPanel
| X | X | X | X |
ticketsTab
| X | X | X | X |
workspaceLogin
| X | X | X | X |
For additional information, refer to the Setting Up Internal Access Control chapter.