The following table displays the access rights for Oracle Commerce Service Center roles. Access rights allow a user to access a specific UI feature, such as a panel. For example access to the Cross Sell panel is specified with the cmcCrossSellP access right. Access rights also provide access to specific functionality, for example, the adjustPrice access right allows a user to perform price overrides and adjustments.

Access Right

CSR Ticketing Role

CSR
Profiles
Role

CSR Orders Role

CSR Manager Role

adjustPrice

X

browsePromotions

X

X

cmcAddProductByIdP

X

X

X

X

cmcAppeasements

X

X

cmcApprovals

X

cmcBillingP

X

X

X

X

cmcCompleteExchangeP

X

X

X

X

cmcCompleteOrderP

X

X

X

X

cmcCompleteReturnP

X

X

X

X

cmcConfirmExchangeP

X

X

X

X

cmcConfirmNewScheduleP

X

X

cmcConfirmOrderP

X

X

X

X

cmcConfirmReturnP

X

X

X

X

cmcConfirmUpdateScheduleP

X

X

cmcCrossSellP

X

X

X

X

cmcCustomerCreateP

X

X

X

X

cmcCustomerInfoP

X

X

X

X

cmcCustomerP

X

X

X

X

cmcCustomerResultsP

X

X

X

X

cmcCustomerSearchP

X

X

X

X

cmcExchangeSummaryP

X

X

X

X

cmcExistingOrderP

X

X

X

X

cmcExistingScheduledOrderP

X

X

X

X

cmcGiftlistSearchP

X

X

cmcGiftlistsViewP

X

X

cmcGiftlistViewPurchaseModeP

X

X

cmcMoreCatalogsP

X

X

X

X

cmcMorePriceListsP

X

X

X

X

cmcMultisiteSelectionPickerP

X

X

X

X

cmcOrderHistoryP

X

X

X

X

cmcOrderResultsP

X

X

X

X

cmcOrderReturnsP

X

X

X

X

cmcOrderSearchP

X

X

X

X

cmcProductCatalogBrowseP

X

X

X

X

cmcProductCatalogSearchP

X

X

X

X

cmcProductViewP

X

X

X

X

cmcPromotionsP

X

X

X

X

cmcPurchasedItemsHistoryP

X

X

X

X

cmcPurchaseHistoryP

X

X

X

X

cmcRefundTypeP

X

X

X

X

cmcRelatedOrdersP

X

X

X

X

cmcRelatedTicketsP

X

X

X

X

cmcReturnDetailsP

X

X

X

X

cmcReturnItemsP

X

X

X

X

cmcReturnsHistoryP

X

X

X

X

cmcReturnSummaryP

X

X

X

X

cmcScheduleCreateP

X

X

cmcScheduledOrdersP

X

X

X

X

cmcSchedulesP

X

X

X

X

cmcScheduleUpdateP

X

X

cmcShippingAddressP

X

X

X

X

cmcShipppingMethodP

X

X

X

X

cmcShoppingCartP

X

X

X

X

cmcSubmittedOrdersP

X

X

X

X

cmcTicketHistoryP

X

X

X

X

commerceTab

X

X

X

X

CustomerInformationPanel

X

X

X

X

CustomerOrderHistoryPanel

X

X

X

X

CustomerResultsPanel

X

X

X

X

CustomerSearchPanel

X

X

X

X

customersTab

X

X

X

X

CustomerTicketHistoryPanel

X

X

X

X

GlobalPanel

X

X

X

X

HelpfulOpenByIDPanel

X

X

X

X

HelpfulRecentTicketsPanel

X

X

X

X

HelpfulTicketHistoryPanel

X

X

X

X

HelpfulTicketSummary

X

X

X

X

issueCredit

X

RespondComposeMessagePanel

X

respondTab

X

svcCreateProfile

X

X

TasksAllTicketsPanel

X

X

X

X

TasksMyTicketsPanel

X

X

X

X

tasksTab

X

X

X

X

TicketActivityPanel

X

X

X

X

TicketsCustomerInformationPanel

X

X

X

X

TicketsResultsPanel

X

X

X

X

TIcketsSearchPanel

X

X

X

X

TicketsSummaryPanel

X

X

X

X

ticketsTab

X

X

X

X

workspaceLogin

X

X

X

X

For additional information, refer to the Setting Up Internal Access Control chapter.


Copyright © 1997, 2016 Oracle and/or its affiliates. All rights reserved. Legal Notices