Go to main content

Oracle® Server X5-8 Service Manual

Exit Print View

Updated: March 2018
 
 

Troubleshooting Power Issues

If your server does not power on, the cause of the problem might be:

AC Power Connection

The AC power cords are the direct connection between the server power supplies and the power sources. The server power supplies need separate stable AC circuits operating at specific voltage levels. Insufficient voltage levels or voltage fluctuations can cause server power problems.

Action: Check that the AC power cords are connected to the server. Check that the correct power is present at the outlets and monitor the power to verify that it is within the acceptable range.

  • AC OK indicators next to the AC inlets on the back of the server are green when the power is connected, and off when it is not.

  • The AC OK and DC OK indicators on the PSU indicator panels on the front of the system are green when the PSU is functioning properly.

Prevention: Use the AC power cord retaining clips and position the cords to minimize the risk of accidental disconnection. Ensure that the AC circuits that supply power to the server are stable and not overburdened.

Power Supplies (PSUs)

The server power supplies (PSUs) provide the necessary server voltages from the AC power outlets. If the PSUs are inoperable, unplugged, or disengaged from the internal connectors, the server cannot power on.

Action: Check that the AC cables are connected to both PSUs. Check that the PSUs are operational (the PSU indicator panel should have a lit green AC OK indicator). Ensure that the PSU is properly installed. A PSU that is not fully engaged with its internal connector does not have power applied and does not have a lit green AC OK indicator.

Prevention: When a power supply fails, replace it immediately. When installing a power supply, ensure that it is fully seated and engaged with its connector inside the drive bay. A properly installed PSU, has a lit green AC OK indicator.