Index

A

accessibility, About keyboard shortcuts
Account-based commerce, Understand the Agent Console, Search for customers, View customer results, Search for orders, View order results, View Orders, Create new orders, Use the address book
address book, Use the address book
announcements, Create announcements and quick links

B

Backorder, Understand the Agent Console, Create new orders

C

Configure Price Quote (CPQ), Understand the Agent Console, Understand CPQ Cloud integration, Create new orders
coupon stacking rules, Understand coupons and gifts
coupons, Understand coupons and gifts
CS Agent role, Assign roles
CS Agent Supervisor role, Assign roles

D

Dynamic Commerce Item Properties, Understand dynamic commerce item properties

E

email, View order details

K

keyboard shortcuts, About keyboard shortcuts

M

Multiple payments, Understand single and multiple payments

N

no price item, Create new orders

O

order, View order details
cancel, Cancel an order
create, Create new orders
display payment information, View payment details
display promotions, View order items
display returns, View order items
display shipping information, View shipping details
history, View order history
incomplete, Complete in-process orders
returns, Process returns
track, View tracking references
order approvals
and scheduled orders, Understand the effect of order approvals on scheduled orders
how approvers approve and reject orders, Understand account-based commerce approvals

P

PayPal, Understand PayPal use
PayU Latam, Understand PayU Latam use
Preorder, Understand the Agent Console, Create new orders
price override, Use price override
Product lists, View customer results
profile, View order details
creating, Assign roles

Q

quick links, Create announcements and quick links

R

remorse period, Set the customer remorse period, Understand the remorse period
roles, Assign roles
CS Agent, Assign roles
CS Agent Supervisor, Assign roles
price override, Set price overrides

S

search, Search for customers, Search for orders
criteria, Search for customers
customers, Search for customers
orders, Search for orders
results, View customer results, View order results
shipping, View shipping details, Understand shipping
Single payment, Understand single and multiple payments

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