If the system is configured by an administrator, shoppers have the option to make a single payment with one credit/debit card or multiple payments with one or more credit/debit cards to satisfy the balance for an order. Account-based commerce buyers can select the payment methods for a specific account and site.
In single payment mode, the shopper can use a single credit/debit card, multiple gift cards, and a single invoice. When single (full) payment required, and any part of the payment is rejected, the entire order is rejected and must be completed by the shopper with new payment method / card.
In multiple payments mode, the shopper can use a combination of credit/debit cards, gift cards, cash, and invoices. If any part of the payment is rejected, the order status is changed to a pending payment state.
The system can be set up to accept either single payment only or single and multiple payments options. With administrator rights, go to the administration UI > Settings > Payment Processing > Setup > Payment Options.
To use payment modes:
Create an order on the customer’s behalf, add items to cart, and select the shipping method.
Under Payment Details, on the right side of page, click the Switch to Multiple Payments link or the Switch to Single Payment, depending on which mode the order is currently in. By default, single payment mode is displayed and multiple payments mode is enabled.
During order creation, you can switch from one payment mode to another; however, payment information is cleared as the system does not retain payment information.
For single payment, enter information for a single credit/debit card, one or more gift cards, or cash. If enabled, you can include a single invoice. Complete any additional activities for the order, and click Place Order.
For multiple payments, do the following:
Click the Switch to Multiple Payments link. The Payment Amount field is displayed.
Click the Payment Option: credit/debit card, gift card, cash, or invoice, if available.
In the Payment Amount field, enter the amount you want to apply using the payment option chosen.
Once the information is entered, click Add Payment. A line item is added above Payment Options to identify each payment made (for example, Payment 1 and Payment 2).
Billing addresses can be edited for each payment to allow for a different billing address for each credit card or invoice. Click Update Payment to attach a different billing address to the payment.
When using a gift card, click Verify to display a window providing information on whether or not there is a sufficient balance on the gift card to allow the payment amount. Click Add Payment for gift card. The line item appears along with the list of other payments made to cover this order.
Make changes to the remaining payment amount and use payment options until the balance is zero.
The system does not allow for overpayment. In this case, an error message is displayed next to the Payment Amount field.
Edit the amounts and payment types by using the Edit and Remove links located next to each payment. Click Edit to make amount changes or Remove to delete the payment. The Payment Amount field is updated to reflect the change or removal of the payment.
Once Payment Due amount is satisfied (amount is zero), the Place Order button is enabled. Prior to clicking Place Order, you can still make changes to the order items (adding, changing numbers, removing).
Click Place Order. Notification is displayed to show the order has been placed successfully. On the completed order page, under Payment Details, each payment is listed along with associated billing address and any specifics about the credit/debit cards, gift cards, invoices, and/or cash used along with the amount for each payment, along with status of the payment (for example, The Authorization is Successful).
Understand invalid payments
You may encounter invalid payments (for example, when the order is placed, if the administrator has set any limitations, like a cash limit of $99 or a rejected credit card) in either single or multiple payments mode. However, the pending payment state is only available when using the multiple payments mode. For single payment mode, the entire order is rejected, and a valid payment must be made to move the order to fulfillment.
In this case, the system displays a payment error notification, and the order is moved to the Pending Payment state. The state is displayed at the top of the order page next to the order number (for example, Order Number 12345 - Pending payment). At this point, the order has not been authorized.
In pending payment state, you can remove any of the payments by clicking the Void Payment link next to the payment. The Payment Amount field reflects any changes. Additional cards can be added by entering the information and clicking Update Payment.
For any orders moved to the pending payment state, an email is sent to the shopper informing him/her of the need to edit the order, so it can be successfully fulfilled. Shopper can go back to their order or have the agent help him/her to complete the payment to process the order.
If the order is in the pending payment state, you can use either payment mode (Single or Multiple Payments) to satisfy the amount remaining.
Once all the changes have been made, click Place Order. If successful, the order is moved to the fulfillment state.
Edit a placed order
If the order is within the remorse period, you can edit the order, including the payment types, amounts and billing addresses, or switch to single payment. Switching from one payment mode to another deletes the payment details previously entered. The system does not retain the payment information.
To edit an order:
If the order is still within the remorse period, search for the order. At the top of the order page, click Edit Order.
Make any changes to the order items or quantities.
If the changes result in a change to the payment due, you can void any payments currently listed or add additional payment methods and amounts.
You can change to a different payment mode (Single or Multiple Payments) at this time.
Once the changes have been made, click Complete Order. If successful, the order is sent to fulfillment.
Complete returns in multiple payments mode
Once an order has been fulfilled, if it was completed in multiple payments mode, you can adjust the amounts originally assigned to each payment type.
To complete a return in multiple payments mode:
Search for and display the order.
In the Order Items section, click Return Items.
Identify those items and/or quantities to be returned.
Click Refund. A return request is generated.
On the Return Request Refund page, under the Return Items section, the list of payments used for this order is displayed along with, by default, the amounts assigned to each payment group and the total amount to be refunded.
You can edit these refund amounts as long as the total refund amount does not exceed the amount authorized.
Click Initiate Refund. The refund is made to the cards or invoices used that equal the refund amount.
