You may encounter cases involving order level discount adjustments or buy-one-get-one (BOGO) / gift with purchase (GWP) adjustments where the refund calculation is shown as a negative refund value. The Oracle Commerce Cloud allows for the creation and processing of a return request. The amount of the refund is shown as $0 with the negative amount associated with the order in the event of any future returns.
For example, a shopper purchases several items totaling $104.00 and uses the promotion code SAVE20 to save 20% on an order of $100 or more. After the order has been fulfilled, if the shopper decides to return one of the items totaling $5, the order total would fall below the $100 required to use the promotion code. The 20% discount is no longer valid, and the result is a negative value for the refund.
To process a negative refund:
Create the return request as you normally would. The Promotion Summary shows that the promotion code has been removed.
Once the item or items have been received, acknowledge the receipt. With the request successfully received, a note is displayed informing you that the Other Adjustment has been updated from $0 to the negative amount to allow for processing of the refund.
Apply the refund and mark it for manual refund.
Mark the refund complete, and include any comments associated with the refund.
The refund in this case is $0.00.
