There may be situations where the customer is having issues with placing an order, so the order is in progress but incomplete.
To assist with an in-process or incomplete customer order:
Conduct a customer search.
Under Customer Results, in the Cart column, click the Complete link. The Order Details page appears.
If the customer does not have an order in progress, the Cart Action is displayed as New.
Add or delete items, add promotion codes, shipping and payment details, and add notes as necessary. At this point, the shopper can use either single or multiple payments options. For more information, see the Understand single and multiple payments section.
For more information on adding and editing order details, see the Create new orders section. For information on scheduling an order, see the Schedule an Order section.
Once all item and customer information has been added to the order, click Place Order.
Once you click Place Order, the order data (except for payment information) is immediately saved or persists in the system to avoid situations where order data is lost when a third-party application (for example, a credit card system) is for some reason unsuccessful and the order fails. This functionality eliminates the need to rebuild the entire order from nothing. Because the order data persists, you can recover the order if necessary.
