Your business processes may allow a customer to place an order and then, within a prescribed amount of time, amend or rescind the order. The amount of time for this Customer Remorse Period is configured on the Settings page of Oracle Commerce Cloud.
To configure the remorse period:
Log into the Oracle Commerce Cloud dashboard using your admin user ID and password.
In the upper left corner of the page, click the menu icon.
Click Settings.
Click Agent Console Settings, and then the Remorse Period tab.
Select or clear the Enable Remorse Period check box.
If you are choosing to enable the remorse period, enter the hours and minutes in the fields that correspond to the amount of time your business designates as the remorse period.
Click Save.
