In the Order Items section, you can view the following:
The Exchange Items and Return Items buttons for orders with a status of Fulfilled.
A list of the items associated with this order, including product number, SKU, item status, any price adjustments, quantity purchased and returned, and the subtotal.
Order item status for fulfilled order is Added to order.
A promotional summary listing the specific discounts applied to this order.
A list of the order subtotal, discount total, shipping costs, tax, and order total.
In the Order Summary section, presentation of tax information in the Agent Console varies based on the Pricing Includes Tax flag in the Oracle Commerce Cloud administration interface. When tax is configured as included (the check box is selected), there is no line item indicating tax. A note indicating the tax total is provided in the Order Summary and Order Items sections. Otherwise, when tax is not configured as included, a separate line for tax is present.