On the top right side of the page, click the order search icon. On the Order Search page, you can use the following criteria to search for orders in your system:
Customer first and last name, email address, and phone number.
Order number.
SKU, product name, order states, order status, and orders submitted previously in days.
For those companies that have implemented a multiple site environment, the agent can also search for orders by site.
Account (available if account-based commerce functionality has been enabled for your environment; this column is populated for shoppers with accounts only).
Approver (available if account-based commerce functionality has been enabled for your environment; this column is populated for shoppers with accounts only).
Approvers have the ability to approve or reject orders. If the order is approved, the order is placed. If the order is rejected, the order is not placed and its status is changed to Rejected.
Click the Advanced Search arrow to show expanded criteria fields, including specific start and end dates, and customer order-level shipping or billing addresses.
For account-based commerce buyers, you cannot add or edit the shipping or billing address information as it is set for the account associated with the buyer.
The search criterion is based on Starting With, either letters or numbers. For example, typing a K in the First Name search field could produce results of Kara, Kim, and Kyle. Typing Ki would limit the search to Kim as a related result.
