Shoppers may use PayU Latam if your business supports this payment option.
Note: Support in the Agent Console is limited for orders created using the web checkout payment option of PayU Latam.
The following explains agent actions in regards to shoppers who use PayU Latam:
For order creation, you cannot use PayU Latam as a payment option on behalf of shoppers. The shopper has a personal PayU Latam login and passwords, which is not shared with you. If shoppers still require help with their orders, you must use other payment gateways for credit card and/or gift card options to process any order creation transactions.
You cannot amend orders during the remorse period when the PayU Latam payment gateway is used. Due to restrictions on the payment gateway, order amendment is not supported.
For order cancellation, you cannot cancel orders placed using PayU Latam as a payment option, even within remorse period.
For returns and refunds, you can create return requests, and receive items against return requests for orders paid for using the web checkout with PayU Latam. However, automatic refunds are not possible. Due to restrictions on the payment gateway, you can only mark the return requests for manual refunds outside of the Oracle Commerce Cloud system.
