You can cancel an order under the following circumstances:
If your business has implemented a remorse / order hold period and the customer order you are assisting with falls within the designated time period. The order status is set to Submitted for Fulfillment, but the order information is still able to be amended.
You are working with an order that has not been placed. In this case, delete all the items in the customer shopping cart. The status of the customer cart is returned to New from Complete.
If the order falls within the remorse period, the order status is still designated as Submitted for Fulfillment.
To cancel an order within the remorse period:
Search for an order using Order search, and click the order link. The Order Details page appears.
Click the Cancel Order button.
A dialog is displayed giving you the option to choose a reason for cancellation. Providing a reason is optional.
Click OK in the dialog and the order is cancelled.
If the order is outside the remorse period, then the Cancel Order button is not displayed. The customer then may want to start a Return or Exchange Order.
An order using PayPal as a payment option can also be cancelled. The cancel order request is made through PayPal.
For information on PayU Latam in regards to order cancellation, see the Understand PayU Latam use section.
