Once an order is placed and sent to the fulfillment system, the items may be shipped in one or more packages. You may need to track these shipments to determine their status. The Agent Console provides information on each of the packages associated with an order, whether it is one or more.
To track the packages:
Search for the order.
Under Shipping Details, click the Track Shipments button. The Tracking Shipments dialog appears showing the name of the carrier or carriers, and a tracking reference link for each package.
Click the link for the package you are investigating.
The link directs you to the carrier site where the information on the chosen package is displayed. The number of lines in the Tracking Shipment dialog corresponds to the number of packages associated with the order.
