Table of Contents

• Title and Copyright Information
• Revision History
• Overview
• Feature Summary
• B2C Service Center
  • Managed API: Invoking reports on Rule Run Time Log table via CREST API
  • Platform
    • Service Health Metrics: Error Metrics & URL Data
    • Event Delivery Service: Error log for Events
  • Channels
    • Chat in Browser UI: Engagement Panel version update
    • Chat in Browser UI: Toast & Desktop Notifications are Configurable
    • Chat in Browser UI: Agents can Select the Language for Translation
    • Chat in Browser UI: Agent Suggestions powered by Third-Party Services
  • Service Center
    • Agent Browser UI: Response Options for Send on Save
    • Agent Browser UI: Standard Text Editor
    • Agent Browser UI: Oracle Rich Text Editor in Incident Threads
    • Audit Log on Proposed Answer
    • Knowledge Overview Dashboard
  • Administration
    • Job Scheduler: Job Execution Log
    • Job Scheduler: Last Day of the Month scheduling
    • Job Scheduler: Pass PHP parameters to Scripts
    • Automated Campaign creation in Responsys
    • Element Manager: Configuration Management of Customizable Menus
    • Enhanced Business Rules: Rule display improvements (view)
    • Enhanced Business Rule: Support for decimal data type
    • Managed API: ROQL Blacklist enhancements
    • Deferred report statistics in BUI Report Management
    • External Objects & Integrations: Send client authentication in body for OAuth2 flow
  • Integration
    • Unity Integration: Unity Insights in Service Cloud
  • Digital Customer Service
    • Customer Portal: Session Authentication for Customer Portal (WebDav) API
  • Knowledge Advanced
    • Author Note on Article Unpublish
    • Content view event with search highlighting
    • Custom Tags in the new rich text editor
    • Published/Unpublished articles report
    • Replacement Token based List of Articles
    • Source Syntax Highlighting Support
    • Usergroup and View filters on recommendation find page
    • Knowledge Overview Dashboard for Knowledge Advanced
    • New Rich Text Editor for Authoring UI
  • Reporting
    • BUI Report Management in Navigation Set
    • Chat Infolet Dashboard for Agents