Cash Deposits

Before you can bill a customer for a deposit, there must be a deposit contract. Deposit contracts will be created by a CSR using Start/Stop Service (the same page used to create all other types of contracts).

Deposit contracts behave just like any other contract in that:

• A deposit contract must reference a contract type. Refer to Contract Type Controls Everything for information about how contract type controls a contract's behavior.
• Bill segments will be produced to bill the customer for a deposit. Note, bill segments associated with deposit contracts will appear on the same bill as other bill segments related to its account (i.e., a bill could contain a combination of utility, deposit, and non-utility bill segments).
• When a customer makes a payment, it will be distributed amongst its account's contracts based on each contract's payment distribution priority. This means a single payment could relieve receivable accounts (associated with utility contracts) and increase a payable account (associated with the deposit contract). Refer to Distributing A Payment Amongst An Account's Contracts for more information.
• You can use a transfer adjustment to relieve debt on some other type of contract (by transferring all or part of the deposit's credit balance to another contract).
• You can use an A/P adjustment to cause a check to be created if you need to manually refund a deposit.
• When you no longer require the deposit, a CSR will stop the deposit contract using Start/Stop Service (the same page used to stop all other types of contracts). Refer to Refunding Deposits for information about how the refund actually takes place.