Viewing the Refund Request Details

Procedure

To view the details of a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request whose details you want to view.

    The Refund Request screen appears. It consists of the following tabs:

    • Main - Displays information about the refund request. It contains the following zones:

      • Refund Request - Displays the details of the refund request.

      • Refund Details - Lists the entities, such as payment events, payments, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be refunded.

    • Payments - Used to search payment events or individual payments that you want to refund. This tab appears only when the refund request is in the Draft status.

    • Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to refund. This tab appears when the refund request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the refund request.

  3. View the details of the refund request in the Refund Request zone.
  4. View the entities (such as payment events, payments, or credit bill line items) which must be refunded in the Refund Details zone.

Related Topics

For more information on... See...
Refund Request screen Refund Request
Refund Request zone Refund Request
Refund Details zone Refund Details
How to search for a refund request Searching for a Refund or Write Off Request