Write Off Request

Once you create a write off request, the Write Off Request screen allows you to:

• Edit and delete a write off request

• View the details of a write off request

• Submit a write off request for approval

• Approve or reject a write off request

• View the log of a write off request

• Add a log entry for a write off request

• Cancel a write off request

This screen consists of the following tabs:

• Main - Displays information about the write off request. It contains the following zones:

  • Write Off Request - Displays the details of the write off request.

  • Write Off Details - Lists the debit bill line items (such as debit bill segments and adjustments) of the account which must be written off.

  • Bill Line Items - Displays the details of the bill which must be written off.

    Note:

    This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Write Off Details zone.

• Bills - Used to search bills with debit line items, such as debit bill segments and adjustments, that you want to write off. It contains the following zones:

  • Search Bills - Lists completed bills of the account which are either with debit balance or have one or more debit line items, such as bill segments and adjustments. You can filter the bills using various search criteria.

  • Bill Line Items - Lists the debit and credit bill segments and adjustments of the bill.

  This tab appears when the write off request is in the Draft status.

• Log - Lists the complete trail of actions performed on the write off request.

Related Topics

Parent topic: Refund/Write Off Request