Adding a Debit Bill Line Item to the Write Off Request

You can write off the debit bill line items, such as bill segments and adjustments, of the account. While adding a debit bill line item to the write off request, you can either:

  • Directly add all debit line items of a bill to the write off request by adding the bill which has all bill segments and adjustments in debit

  • Individually add a debit bill segment or adjustment of a bill (with one or more debit line items) to the write off request

Prerequisites

To add a debit bill line item to the write off request, you should have:

  • Completed bills for the account with one or more debit line items

Procedure

To add a debit bill line item to the write off request:

  1. Click the Bills tab in the Write Off Request screen.
    The Bills tab appears.
  2. Filter the bills, if required, in the Search Bills zone.
    Note: If a write off request is currently in progress for a debit bill segment or adjustment of a bill, those bills of the account are not listed in the Search Bills zone. In addition, a bill with all credit line items are not listed in the Search Bills zone.
  3. Do any of the following:
    If...Then...
    A bill has all debit line items and you want to add a particular debit bill line item to the write off request

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the debit bill segment or adjustment that you want to write off.
    A bill has debit balance and one or more credit line items

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the debit bill segment or adjustment that you want to write off.
    A bill has credit balance and one or more debit line items

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the debit bill segment or adjustment that you want to write off.
  4. Click Add.
    A message appears indicating that the selected bill segments or adjustments are added to the write off request.
    Note: If you select a bill (with credit balance) which contains one or more debit line items or if you select a bill (with debit balance) which contains one or more credit line items, the system will not allow you to add the debit line items by directly adding the bill. In such case, you need to individually select the debit bill segments and adjustments of the bill and then add them to the write off request.
  5. Click OK.

    Note that the debit bill segments or adjustments are added in the Write Off Details zone on the Main tab.

    Note:

    Irrespective of whether you select a debit bill, or debit bill segments or adjustments, the debit bill segments or adjustments are added in the Write Off Details zone. The debit bill is not added to the Write Off Details zone.

    The system will not allow you to add a credit line item to the Write Off Details zone.

Related Topics

For more information on... See...
How to create a write off request Creating a Write Off Request