Rejecting a Write Off Request

Prerequisites

To reject a write off request, you should have:

  • Rejection reasons defined in the application

Note:

While rejecting a write off request, you need to specify the reason why you want to reject the write off request. You can select the appropriate rejection reason when you have defined the reasons for the Rejected status of the C1-WORequest business object in the Status Reason screen.

The system will not allow you to approve or reject a write off request submitted by you.

Procedure

To reject a write off request:

  1. Do either of the following:
    If you want to...Then...
    Reject a write off request through the Refund/Write Off Request screen

    1. Search for the write off request in the Refund/Write Off Request screen.

    2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the write off request which you want to review.
    Reject a write off request from the To Do List screen

    1. Click the Menu link in the Application toolbar.

      A list appears.

    2. From the Main menu, select To Do and then click To Do List.

      The To Do Type for User Search window appears.

    3. Enter C1-WOREQ in the To Do Type field.

    4. Click the Search button corresponding to the To Do Type field.

      The To Do List screen appears.

    5. Select the Open option from the Filter by list to view all unassigned To Dos.

    6. Click the link in the Message column corresponding to the To Do of the write off request that you want to review.
    The Write Off Request screen appears.
  2. Review the write off request details.
  3. Click the Reject button in the Write Off Request zone.

    The Reject Write Off Request window appears. It contains following fields:

    Field Name Field Description Mandatory (Yes or No)
    Status Reason Used to indicate the reason why you want to reject the write off request. Yes
    Comments Used to specify additional information while rejecting the write off request. No
    Note: The Reject button appears when:

    • The write off request is in the Approval In Progress status.

    • A user with the approval To Do role is reviewing the write off request.

  4. Select the rejection reason from the Status Reason list.
  5. Click Save.
    The status of the write off request is changed to Rejected.

Related Topics

For more information on... See...
How to search for a write off request Searching for a Refund or Write Off Request
Write Off Request screen Write Off Request
Write Off Request zone Write Off Request