Creating a Write Off Request

Prerequisites

To create a write off request, you should have:

  • Write off request types defined in the application

Procedure

To create a write off request:

  1. Do either of the following:
    If you want to...Then...
    Define a write off request from the Account Receivable Central screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Account Receivable Central.

    3. Search for the bill in the Account Receivable Central screen.

    4. In the Search Results section, select the required bill and then click Write Off.

    Note: Only one bill at a time is allowed to select for Write Off Request from the Account Receivable Central screen.
    Define a write off request from the Write Off Request screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Refund/Write Off Request.

      A sub-menu appears.

    3. Click the Add option from the Refund/Write Off Request sub-menu.

    The Select Request Type screen appears. It contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Action Displays the type of request (refund or write off) to be created.
    Note:

    This field is pre-populated if the write off request is created from the Account Receivable Central screen.

    This field is editable if the write off request is created from the Refund/Write Off Request screen.

    		 Yes
    Refund/Write Off Request Type Used to indicate the request type using which you want to create the refund or write off request.
    Note: The refund request types are listed when you set the Action field to Refund and the write off request types are listed when you set the Action field to Write Off.
    		 Yes
    Account Used to indicate the account for which you want to create the refund or write off request.
    Note:

    This field is pre-populated if the write off request is created from the Account Receivable Central screen.

    This field is editable if the write off request is created from the Refund/Write Off Request screen.

    You can search for an account by clicking the Search (The Search Icon) icon corresponding to the respective field.
    		 Yes
    Tip: Alternatively, you can access the Select Request Type screen by clicking the Add button in the Page Title area of the Refund/Write Off Request screen.
  2. Select the required write off request type and account from the respective fields.
  3. Click Save.

    The write off request is defined and the status of the write off request is set to Draft. The Write Off Request screen appears with the details of the write off request. It contains the following tabs:

    Note: The write off request can be created only for bill with outstanding amount greater than zero.

    • Main - Displays information about the write off request. It contains the following zones:

      • Write Off Request - Displays the details of the write off request.

      • Write Off Details - Lists the debit bill line items (such as debit bill segments and adjustments) of the account which must be written off.

    • Bills - Used to search bills with debit line items, such as debit bill segments and adjustments, that you want to write off. This tab appears when the write off request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the write off request.

  4. Add debit bill line items that you want to write off.
  5. Edit the write off amount of each entity, if required.
  6. Define characteristics for the write off request, if required.

Related Topics

For more information on... See...
Write Off Request screen Write Off Request
Account Receivable Central screen Account Receivable Central
How to add a debit bill line item to the write off request Adding a Debit Bill Line Item to the Write Off Request
How to edit a write off request Editing a Write Off Request
How to define a characteristic for a write off request Defining a Characteristic for a Write Off Request