Viewing the Write Off Request Details

Procedure

To view the details of a write off request:

  1. Search for the write off request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the write off request whose details you want to view.

    The Write Off Request screen appears. It consists of the following tabs:

    • Main - Displays information about the write off request. It contains the following zones:

      • Write Off Request - Displays the details of the write off request.

      • Write Off Details - Lists the debit bill line items, such as debit bill segments and adjustments, of the account which must be written off.

    • Bills - Used to search bills with debit line items, such as debit bill segments and adjustments, that you want to write off. This tab appears when the write off request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the write off request.

  3. View the details of the write off request in the Write Off Request zone.
  4. View the entities (such as debit bill segments and adjustments) which must be written off in the Write Off D etails zone.

Related Topics

For more information on... See...
Write Off Request screen Write Off Request
Write Off Request zone Write Off Request
Write Off Details zone Write Off Details
How to search for a write off request Searching for a Refund or Write Off Request