Table of Contents
- Title and Copyright Information
- Preface
- 1 Basic Workstation Operations
- 2 Start of Shift
-
3
Guest Checks
- Beginning and Closing a Check
- Beginning a Fast Transaction
- Adding the Guest Count to a Check
- Adding the Guest Room Number to a Check
- Open Check SLU Sorting Options
- Order Handling on Open Checks
- Firing Menu Items on a Check
- Sending Items to Order Devices While Remaining on the Check
- Re-firing Items to the Order Device
- Holding Menu Items on a Check
- Holding Selected Items or an Entire Order for a Preset Time
- Ending the Current Round and Closing Checks with Items on Hold
- Indicators on the Employee Check Journal Report
- Creating and Picking Up Suites Checks
- Adding Suites Owner Information to a Check
- Combining Checks in the Same Revenue Center into One Order
- Combining Checks Across Revenue Centers into One Order
- Check Transfers
- Transferring a Check Within a Revenue Center
- Transferring a Check to Another Revenue Center
- Suspend and Resume Checks
- Suspending and Resuming a Check
- Team Service and Team Checks
- Transaction Handling with Team Checks
- Team Service and Check Adjustment
- Team Check and Guest Check Combination
- Creating a Service Team
- Adding Employees to an Existing Service Team
- Removing an Employee from a Service Team
- Printing Team Member Names
- Deleting a Service Team
- Creating a Team Check
- Adding a Service Team to an Open Check
- Removing a Service Team From an Open Team Check
- Team Check Identification
- Team Check Transfers
- Follow Me Checks
- Setting and Changing the Default Printer
- Printing Customer Receipts in Multiple Languages
- Seat Filtering and Memo Checks
- Filtering a Check by Seat Number
- Removing a Seat from the Filter
- Changing the Seat Number of Menu Items on a Check
- Printing a Memo Check
- Reopening a Closed Check
- Adjusting a Closed Check
- Adjusting a Credit Card Payment
- Voiding a Closed Check
- Reprinting a Closed Check
- Reprinting a Credit Card Voucher
- Applying a Menu Item Tax Class Override
-
4
Menu Items
- Adding Menu Items Using Screen Look Up (SLU)
- Adding Menu Items Using Number Look Up (NLU)
- Splitting Off Items
- Splitting Off Items from a Suites Check
- Conversational Ordering
- Combo Meals and Groups
- Creating Combo Meals
- Using the Popup Condiment Orderer
- Declaring Waste
- Correcting Waste Checks
- Menu Item Waste Reports
- Menu Item Refills
- Refilling Menu Items
- Repeatable and Non-Repeatable Menu Items
- Repeating Menu Items
- 5 Discounts and Service Charges
-
6
Loyalty and Gift Cards
- Performing a Loyalty Balance Inquiry
- Issuing Loyalty Points
- Performing a Coupon Inquiry
- Issuing Coupons
- Redeeming a Coupon
- Transferring Points Balance
- Performing Unique Items Inquiry
- Applying a Loyalty Card to a Check
- Performing a Gift Card Balance Inquiry
- Issuing Gift Cards
- Activating Gift Cards
- Reloading Gift Cards
- Transferring Gift Card Balance
- Authorizing Gift Cards
- Redeeming Gift Cards
- Cashing Out Gift Cards
- Issuing a Batch of Gift Cards
- Activating a Batch of Gift Cards
- Redeeming a Gift Card and Issuing Points
- Voiding a Gift Card
-
7
Check Payment
- Tendering with Cash
- Authorizing and Performing Cash Back
- Reauthorizing Released Credit Card Authorizations
- Tendering with One Credit Card
- Tendering with Multiple Credit Cards
- Tendering with an Alternate Currency
- OPERA Self Pay Charges to a Room
- Using OPERA Self Pay to Close a Check
- Using PATT with Multiple Credit Cards
- Using PATT with One Credit Card
- Using PATT for Single Demo Payment
- Using PATT to Close a Check Through a PMS Tender
- Charging Menu Items to a Room Folio using Transaction Services
- Performing a Mail Order Telephone Order (MOTO) Transaction
- Dividing a Check Into Equal Partial Payments
- Pay Using QR Code
- Using Consumer Self Pay to Close a Check
- 8 Engagement Cloud Service
-
9
Dining Room Management
- Host Command Area, Display, and Legend
- Dining Table Status
- Employee Lines
- Section Layout
- Enhanced Table Status and Functions
- Selecting a Table
- Creating and Deleting a Section Layout
- Changing a Section Layout
- Activating and Deactivating a Section Layout
- Closing a Section Layout
- Changing Server Availability
- Hiding Colors and Table Decorators from a Table
- Viewing the Employee Section Assignment Report
- Seating Management
- Viewing Estimated Wait Times
- Greeting the Guest
- Seating a Guest from the Wait List
- Seating a Guest Using Quick Seat
- Unseating a Table
- Reservation List
- Showing and Hiding the Reservation List
- Sorting the Reservation and Wait Lists
- Adding a Reservation
- Changing a Reservation
- Cancelling a Reservation
- Setting the Reservation Summary
- Reservation List Icons
- Wait List
- Showing and Hiding the Wait List
- Adding a Wait List Request
- Changing a Wait List Request
- Abandoning a Wait List Request
- Setting the Wait List Summary
- Wait List Icons
- Employee Section Assignment Report
- Table Management System Gestures
- 10 Events
- 11 Rental Deposits
- 12 OPERA Guest Packages