Table of Contents
- Title and Copyright Information
- Preface
- 1 Introduction to the Oracle RightNow Adapter
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2
Getting Started with the Oracle RightNow
Adapter
- Using Oracle RightNow Adapter Connection Parameters
- Obtaining the Standard WSDL
- Understanding the Oracle RightNow Adapter in Design Time and Runtime
- Unsupported Features
-
3
Walkthrough of the Oracle RightNow Adapter Configuration Wizard
- Performing Common JDeveloper Configuration Steps
- Understanding Create, Read, Update, and Delete Operations
- Working with ROQL
-
4
Understanding Oracle RightNow Adapter Advanced
Concepts
- Understanding the SOAP API
- Handling the Polymorphic Behavior of Oracle RightNow Cx Schema
- Integrating with Custom Objects in the Cloud
- Understanding Oracle RightNow Adapter Security Management
- Oracle RightNow Adapter Test Functionality
- Oracle RightNow Adapter Limit and Restriction Handling
- 5 Understanding BPEL Integration with Service Components (BPEL/Mediator)
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6
Developing Oracle Service Bus Integrations with the Oracle RightNow Adapter
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Generating Oracle Cloud Adapter Artifacts
- Creating Oracle Service Bus Projects Using Oracle Service Bus Console
- Creating a Service Bus Project, and Generating the Oracle Service Bus JCA Business Service
-
Generating Oracle Cloud Adapter Artifacts
- 7 Troubleshooting and Error Handling with the Oracle RightNow Adapter
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8
Oracle RightNow Adapter Use Cases
- Performing a Create, Read, Update, Destroy (CRUD) Operation on a Single Business Object
- Performing a CRUD Operation on Multiple Business Objects
- Performing a Batch Operation with Multiple Business Objects and Multiple Operations
- Querying Arbitrary Objects using ROQL
- Performing CRUD Operations on Custom Objects
- Chaining Multiple Operations Together in One Batch Request
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9
Configuring Oracle RightNow Cloud Properties
- Configuring Basic Information Properties
- Configuring Oracle Cloud Adapter Connection and CSF Key Properties
- Configuring Oracle RightNow Cloud Source Request Properties
- Configuring Oracle RightNow Cloud Source Response Properties
- Configuring Oracle RightNow Cloud Target Operation Properties
- Reviewing Configuration Values on the Summary Page
- A Credential Store Configuration for Managing RightNow Credentials