You can select Insert E-mail Tracker from the Outreach menu to track whether or not the recipient opens the e-mail. The option adds a hidden <aco:trackOpenEmail/> tag that contains an image with information about the campaign, the stage, and the profile ID. When the recipient opens the e-mail, and if the e-mail client he or she is using is configured to display images, the tracking information is sent to the ATG Outreach server and logged to the database. You can then view tracking-related data in ATG Outreach reports (specifically, in the Opened column in the Email Campaign Details report).
