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Getting Started with PeopleSoft MultiChannel Framework
PeopleSoft MultiChannel Framework Overview
PeopleSoft MultiChannel Framework Implementation
Understanding PeopleSoft MultiChannel Framework
PeopleSoft MultiChannel Framework
PeopleSoft MultiChannel Framework Elements and Channels
PeopleSoft MCF Architecture
Configuring PeopleSoft Computer Telephony Integration
Understanding PeopleSoft CTI
Understanding the PeopleSoft CTI Console
Using PeopleSoft CTI
CTI Components Requirements
Configuring PeopleSoft CTI
Configuring PeopleSoft CTI Using Adapters
Configuring PeopleSoft CTI Queues and CTI Agents
Using Other PeopleSoft CTI Options
Using the PeopleSoft CTI Sample Pages
Configuring REN Servers
Understanding REN Servers
Understanding SSL-Enabled REN Servers
Configuring REN Server Security
Configuring REN Servers
Configuring REN Server and SSL-Enabled REN Server Clusters
Configuring a Reverse Proxy Server with a REN Server
Configuring PeopleSoft MCF Servers and Clusters
Understanding PeopleSoft MCF Server and Cluster Architecture
Configuring PeopleSoft MCF Clusters
Configuring PeopleSoft MCF Queues and Tasks
Defining Queues
Configuring Tasks
Viewing the Cluster Summary
Tuning Cluster Parameters
Notifying Clusters of Changed Parameters
Configuring PeopleSoft MCF Agents
Defining Agents
Defining Optional Agent Characteristics
Administering Queues, Logs, and Tasks
Administering Physical Queues
Viewing Queue Server, Queue, and Agent States
Viewing Broadcast, Chat, and Event Logs
Administering Overflow and Escalated Tasks
Managing Tasks and Using Chat in PeopleSoft MultiChannel Framework
Managing Tasks with the MultiChannel Console
Communicating with Customers and Agents Using Chat
Using PeopleSoft MCF Broadcast and Working with Sample Pages
Using PeopleSoft MCF Broadcast
Working with Sample Pages
Using and Demonstrating JSMCAPI
Using PeopleCode Built-in Functions with PeopleSoft MultiChannel Framework
Using Universal Queue Classes
Configuring PeopleSoft MCF for Third-Party Routing Systems
Understanding Third-Party Routing Systems
Configuring PeopleSoft MCF for a Third Party
Defining the Third-Party Flag
Defining the PeopleSoft MCF Cluster Page for a Third Party
Tuning PeopleSoft MCF Cluster Parameters for a Third Party
Notifying PeopleSoft MCF Clusters of Changed Parameters for a Third Party
Defining PeopleSoft MCF Queues for a Third Party
Defining PeopleSoft MCF Agents for a Third Party
Configuring PeopleSoft MCF Tasks for a Third Party
Configuring CTI for a Third Party
Communicating with Customers and Agents Using Chat
Viewing Event Logs for a Third Party
Viewing Broadcast Logs for a Third Party
Working with Third-Party Sample Pages
Understanding JSMCAPI Classes
Understanding JSMCAPI
Understanding JSMCAPI Classes
_Address Class Hierarchy
_Address Class Constructor
_Address Class Fields
_Address Class Callback Event Method
_UQAddress Class Constructor
_UQAddress Class Fields
_UQAddress Methods
_UQAddress Class Callback Event Methods
_User Class Hierarchy
_User Class Constructor
_User Class Fields
A2AChat Class Constructor
A2AChat Class Fields
A2AChat Class Method
A2AChatAddress Class Constructor
A2AChatAddress Class Fields
A2AChatAddress Class Method
A2AChatAddress Class Callback Event Methods
AgentStatistics Class Constructor
AgentStatistics Class Fields
AppData Class Constructor
AppData Class Fields
AppData Class Method
Buddy Class Constructor
Buddy Class Fields
Buddy Class Callback Event Methods
Call Class Constructor
Call Class Fields
CallData Class Constructor
CallData Class Fields
CallData Class Method
CallStatistics Class Constructor
CallStatistics Class Fields
Chat Class Constructor
Chat Class Fields
Chat Class Method
ChatAddress Class Constructor
ChatAddress Class Fields
ChatAddress Class Methods
ChatAddress Callback Event Methods
ChatConnection Class Constructor
ChatConnection Class Fields
ChatConnection Class Methods
ChatConnection Class Callback Event Methods
ChatConnectionCaps Class Constructor
ChatConnectionCaps Class Fields
ChatData Class Constructor
ChatData Class Fields
ChatData Class Methods
Email Class Constructor
Email Class Fields
Email Class Method
EmailAddress Class Constructor
EmailAddress Class Fields
EmailAddress Class Methods
EmailAddress Callback Event Methods
EmailConnection Class Constructor
EmailConnection Class Fields
EmailConnection Class Methods
EmailConnection Class Callback Event Methods
EmailConnectionCaps Class Constructor
EmailConnectionCaps Class Fields
EmailData Class Constructor
EmailData Class Fields
EmailData Class Methods
Extension Class Constructor
Extension Class Fields
Extension Class Methods
Extension Class Callback Event Methods
ExtensionCaps Class Constructor
ExtensionCaps Class Fields
ForwardMode Class Constructor
ForwardMode Class Field
GenericAddress Class Constructor
GenericAddress Class Fields
GenericAddress Class Methods
GenericAddress Class Callback Event Methods
GenericConnection Class Constructor
GenericConnection Class Fields
GenericConnection Class Methods
GenericConnection Class Callback Event Methods
GenericConnectionCaps Class Constructor
GenericConnectionCaps Class Fields
GenericData Class Constructor
GenericData Class Fields
GenericData Class Methods
GenericTask Class Constructor
GenericTask Class Fields
GenericTask Class Method
GLOBALS Class Fields
GLOBALS Class Methods
Group Class Constructor
Group Class Fields
Group Class Callback Event Methods
GroupStatistics Constructor
GroupStatistics Fields
GroupStatistics1 Class Constructor
GroupStatistics1 Class Fields
GroupStatistics2 Class Constructor
GroupStatistics2 Class Fields
Line Class Constructor
Line Class Fields
Line Class Methods
Line Class Callback Event Methods
LineCaps Class Constructor
LineCaps Class Fields
MCEvent Class Constructor
MCEvent Class Fields
MediaType Class Constructor
MediaType Class Field
PSMC Class Constructor
PSMC Class Fields
PSMC Class Methods
Reason Class Constructor
Reason Class Fields
RenServer Class Constructor
RenServer Class Fields
RenServer Class Callback Event Methods
Server Class Constructor
Server Class Fields
Server Class Callback Event Methods
Session Class Constructor
Session Class Fields
Session Class Methods
Session Class Callback Event Methods
Task Class Hierarchy
Task Class Constructor
Task Class Fields
TaskStatistics Class Constructor
TaskStatistics Class Fields
User Class Constructor
User Class Fields
User Class Methods
User Class Callback Event Methods
UserCaps Class Constructor
UserCaps Class Fields
UserData Class Constructor
UserData Class Fields
UserData Class Method
UserStatistics1 Class Constructor
UserStatistics1 Class Fields
UserStatistics2 Class Constructor
UserStatistics2 Class Fields
Configuring the E-mail Channel
Understanding the E-mail Channel
Configuring E-mail Channel in PeopleSoft Integration Broker
Enabling Virus Scanning
Demonstrating the Email Channel
Configuring Instant Messaging in PeopleSoft MultiChannel Framework
Understanding Instant Messaging
Configuring Instant Messaging Server Details
Using the Instant Messaging Sample Pages
Using Single Button Presence
Installing Instant Messenger Clients
Working with Domain Offline and Online Buttons
Debugging IM
JSMCAPI Quick Reference
JSMCAPI Classes
Installing Digital Certificates for REN SSL
Installing Digital Certificates
PSRENCONFIG Quick Reference
PSRENCONFIG Parameters