ATG Knowledge solutions can include images or other documents in any statement field of the solution. You must configure ATG Knowledge and ATG Self Service so that they can locate these attachments correctly if you have any of the following ATG configurations:
You are using a third party application server
Your ATG Content Administration server uses a context root for ATG Service applications other than
/svcThere is another J2EE application running on the same server with a context root of
/svcYou want to use a non-default location for attachments
Note: You must configure both the ATG Knowledge, or agent-facing server and the ATG Self Service, or customer-facing server, as shown in the following instructions.
Note: If you do not have any of the configurations listed above, you do not need to configure Attachment Settings. Continue to the Initializing Attachment Folders section.
