ATG Knowledge includes the following e-mail templates located at <ATG9dir>/Service9.3/:
Service/Agent/config/atg/registrydata/email
AutomaticClose.htmlClosed.htmlFollowUpAfterRequest.htmlFollowUpAfterSuggest.htmlRequestInformation.htmlSuggestAndClose.htmlSuggestAnswer.htmlSuggestAnswer2.html
Any new e-mail templates you create should be placed in <ATG9dir>/Service9.3/Service/. E-mail templates should:
Agent/config/atg/registrydata/email
Be HTML files
Have a
.htmlextensionContain no spaces. Use the default template names as examples
