ATG Knowledge includes the following e-mail templates located at <ATG9dir>/Service9.3/
:
Service/Agent/config/atg/registrydata/email
AutomaticClose.html
Closed.html
FollowUpAfterRequest.html
FollowUpAfterSuggest.html
RequestInformation.html
SuggestAndClose.html
SuggestAnswer.html
SuggestAnswer2.html
Any new e-mail templates you create should be placed in <ATG9dir>/Service9.3/Service/
. E-mail templates should:
Agent/config/atg/registrydata/email
Be HTML files
Have a
.html
extensionContain no spaces. Use the default template names as examples