OCM collects configuration information and uploads it to the Oracle repository. When the configuration information is uploaded daily, Oracle Support Services can analyze the data and provide better service. When a service request is logged, the configuration data is associated with the service request. The following are some of the benefits of OCM:
Reduced time for problem resolution
Proactive problem avoidance
Improved access to best practices and the Oracle knowledge base
Improved understanding of the customer's business needs
Consistent responses and services
The OCM software is installed and configured in each ORACLE_HOME directory on a host. For clustered databases, only one instance is configured for OCM. A configuration script is run on every database on the host. The OCM collects and then sends the data to a centralized Oracle repository.
For more information, refer to the OCM documentation. See Access OCM Documentation: