Most promotions must include at least one item that a shopper must buy to qualify their order for the discount (called the buy condition) and at least one item that can be discounted by the promotion (called the offer). You can specify products to include or exclude from a promotion’s condition or offer using any combination of the following:
Select one or more products from your catalog.
Select one or more collections from your catalog. All products in a selected collection are included or excluded from the buy condition or offer.
Create one or more rules that automatically select products based on product, SKU, or variant properties you specify. For example, suppose you want to exclude all premium brands from a BOGO athletic shoes promotion. You would create a rule that includes the product property
Brandand specifies which brands to exclude. See Create rules to include or exclude products to learn how to create a rule.
Keep the following in mind when you include and exclude items from a buy condition or offer:
Excluded items always take precedence over included items. For example, if an offer includes the collection Movie Store Root but excludes its child collection Clearance Movies, no items in Clearance Movies will be discounted by the promotion.
However, if you include Clearance Movies but exclude its parent, Movie Store Root, then no movies, even those in the Clearance Movies collection, can be discounted by the promotion.
Commerce Cloud does not prevent you from adding the same item to both the included and excluded items lists. In this case, the item is excluded.
If an included or excluded items list uses a combination of selected products, selected collections, and a set of rules, Commerce Cloud checks each item in the shopper’s cart to see if it matches any of the products in the list or the set of rules.
Promotions identify included and excluded products and collections by their IDs. If an item is part of a promotion and you reassign its ID to different item, the promotion automatically uses the new item with the reassigned ID. This may cause unexpected results.
To select products or collections to include or exclude from a buy condition or offer:
On a promotion’s details page, under Included Items or Excluded Items, click the Edit button next to the Products or Collections box.
Select a product or collection from the list. You can filter the list by typing or pasting some text in the Products or Collections box.
The filter control matches letters or numbers that you type, wherever they appear in the name or ID, not just at the beginning. Usually, as you type more characters, there are fewer matches. When you see the item you want, select it.
Click Add Selected.
Click Done when you finish adding products or collections.
