A username and password are required to access the Commerce Cloud administration interface. You receive one initial username and password from Oracle as part of the process of setting up your service. Change the password immediately by following these steps:
Log into the Commerce Cloud administration interface.
Click the menu icon and select Settings > Access Control.
Click the name of the initial user.
Ensure the Email Address field contains a valid email address to which you have access.
Note: If you add or change the email address, and then click Save, you may have to refresh the Access Control page for the new value to appear.
Click Reset User Password.
The system sends an email to the specified address. Use the link contained in the email to change the password.
All administration interface passwords automatically expire after 90 days. After this period, users will be unable to access the service until they reset their passwords. To do so, they should click the Can’t Sign In link on the login page and follow instructions.
If your service has been upgraded from a previous release, the 90-day period starts after the upgrade.
User accounts are locked after six unsuccessful attempts to access the system.
Refer to Create new user profiles for instructions on how to create additional user accounts and for information on the different access levels you can assign. It is highly recommended that you give each user the least amount of access he or she requires. Commerce Cloud enforces the password requirements described in Create new user profiles, but you should ensure additional secure practices around login credentials, for example by not emailing passwords to new users and by recommending regular password changes.
Ensure that accounts are deactivated promptly if they are no longer needed, for example when an employee leaves the company. See Deactivate and reactivate user profiles.
