You can configure and automatically send the following types of email from your store:
Reset Password emails are sent when customers click the Forgotten Password link.
Abandoned Order emails remind customers that they left unpurchased items in their shopping carts. You can configure settings that determine when Abandoned Order notifications are sent. See Configure Abandoned Cart settings for more information.
In addition, you can include product recommendations in Abandoned Order emails. For information about product recommendations, see Display product recommendations. To learn how to customize email templates to include recommendations, see Customize Email Templates in Extending Oracle Commerce Cloud. Items Shipped emails let customers know that their orders have shipped. This notification is sent when Commerce Cloud receives confirmation from your order fulfillment system that an order has shipped.
Order Placed emails let customers know that an order has been submitted for fulfillment. This notification is usually sent as soon as an order is submitted, though if you specified a remorse period, the email is sent as soon as the time you specified for the remorse period has passed. See Using Oracle Commerce Cloud Agent Console for more information about remorse periods.
New Account emails are sent when customers have registered on the storefront.
You can include product recommendations in New Account emails. For information about product recommendations, see Display product recommendations. To learn how to customize email templates to include recommendations, see Customize Email
Several Wish List emails also appear in the list of email types. For details about Wish List emails, see Configure Wish Lists.
If your environment also includes the Commerce Cloud Agent Console, you can also send the following types of email.
Agent Cancel Order emails are sent when an agent cancels an order during the remorse period.
Agent Edit Order emails are sent when an agent amends an order during the remorse period.
Agent Forgot Password emails are sent when an agent resets a customer’s password.
Agent Return Order emails are sent when an agent processes a return.
Agent Return Order Refund emails are sent when an agent processes a return with a manual refund.
Agent Shopper Registration emails are sent to customers who agents register on your site.
If you are creating an account-based storefront, you can also send the following types of email:
Account Assignment Changed emails are sent when an active contact has been added to an account. This could happen because a new active contact is added to an account or an existing active contact has been moved from one account to another. This email is also sent when an inactive contact that is already associated with an account is activated or when a contact is removed from an account. The email contains a link that the contact can click to set a new password for logging in to the storefront.
You can cut down on the number of emails contacts receive when you make multiple account and role assignment changes at the same time. See Customize Email Templates in Extending Oracle Commerce Cloud for more information.
Role Assignment Changed emails are sent when one or more roles are added or removed from a contact.
Contact Deactivated emails are sent to contacts when they are removed from the system and are no longer associated with any accounts.
Account Deactivated emails are sent to all contacts associated with an account when that account has been deactivated.
A number of emails notify contacts about events related to order approvals. For more information about these types of emails, see Notify users of order approval-related events.
You can customize each type of email your store. For example, you can edit the text or change the colors and fonts to match those of your store, add a company name and logo to email templates for account-based storefronts, or add site details if your Commerce Cloud instance runs multiple sites. See Customize Email Templates in Extending Oracle Commerce Cloud for more information.
In order to send email to customers, you must enable the email type, and specify the name and email address that appears in the From
field of that type of email. You can specify a different name and email address for each type of email you enable.
To enable a type of email:
Click the menu icon, then click Settings. Select Email Settings from the Settings list.
If you run multiple sites from a single Commerce Cloud instance, select the site whose email types you want to configure and enable.
Enter a name and valid email address that will appear in the From field for this type of email.
Click Enable.
Click Save.