Registered customers who cannot remember their passwords can use the Forgotten Password feature in the storefront to set a new password. The process works as follows:
The customer clicks the Forgotten Password link in the login screen and enters his or her email address.
The system validates that the email address matches an existing customer profile. If no match is found, the system does nothing, and the customer does not receive an email.
The customer clicks the Send Request button. A one-time use link is sent by the system to their email address.
Once the customer receives the link and opens it, they are prompted to create and confirm their new password.
