Maintaining Contracts

A contract contains the terms and conditions controlling how the system calculates charges for a specific service supplied to a customer. The topics in this section describe the pages on which contract related information is maintained.

Note: The system creates most contracts behind the scenes. Most contracts are created "behind the scenes" by the system as part of the Start Service and Order completion processes. You should only have to access the contract pages if you need to fine-tune what the system defaults. Refer to Start / Stop and Maintaining Orders for the details.

Fastpath: For more information about contracts and their place in the "V", refer to Understanding The "V".

CAUTION: Take special care when adding a new contract to specify the appropriate Division and Contract Type as it will affect how the customer is billed, what rate can be specified, how overdue debt is collected, and much more. After the contract is activated, you may not change its contract type.

Related Topics:

Parent Topic: Maintaining The V