The following manuals provide additional information to information that is presented within this guide:
Document | Description |
|---|---|
Describes ATG Ticketing, including how to create, manage and work on tickets. Intended for customer service representatives, service managers and site administrators. | |
Describes how to use the ATG Business Control Center to create and manage Web site assets for ATG Content Administration. Intended for content developers and editors. | |
Designed to help business users understand and work with ATG Knowledge using the ATG Workspace user interface. Describes how to perform typical tasks such as searching for content to help customers, creating complex search queries, authoring content, sending content via e-mail, and viewing reports. |
The following ATG manuals provide additional reference information:
Document | Description |
|---|---|
Describes how to configure and setup ATG Commerce in a retail environment. Intended for business users and page developers. | |
Designed to help business users understand and work with the ATG Personalization and Scenarios modules. Describes how to use the ATG Control Center to perform typical tasks such as segmenting site visitors, defining rules for personalizing site content, and using scenarios to create promotional campaigns. |
