ATG Commerce Service Center User Guide
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Working with Orders
This section describes how to work with orders in ATG Commerce Service Center.
Contents
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Introduction
Audience
Documentation Conventions
Related Documents
Before You Begin
Browser and Environment Requirements
Using ATG Commerce Service Center
Accessing ATG Commerce Service Center
Logging In
Using Commerce Service Center
Navigating the Commerce Service Center
Working with Calls
Working with Calls using eStara
Logging Out
Working With Customers
Working with Existing Customers
Searching For Existing Customers
Changing Customer Passwords
Managing Addresses
Managing Credit Cards
Researching Customer Activity
Creating a New Customer
Working with Orders
Searching for Products
Using the Product Catalog View
Creating Orders
Adding Items to an Order
Selecting a Shipping Address for a New Order
Entering Shipping Methods
Adding Billing Information
Submitting an Order
Scheduling Orders
Creating a New Scheduled Order
Creating a Scheduled Order from a Previous Order
Adding a Schedule to a Scheduled Order Template
Activating/Deactivating a Scheduled Order
Fixing Failed Scheduled Orders
Searching For and Displaying Orders
Searching for Orders by Order Number
Conducting Advanced Searches for Orders
Searching for Scheduled Orders
Modifying Existing Orders
Adding Items to Existing Orders
Removing or Changing Items from Existing Orders
Adding Comments to an Order
Cancelling an Order
Handling Returns, Exchanges, and Credits
Issuing Refunds
Issuing Exchanges
Cancelling an Exchange
Processing Returned Items
Working with Tickets
Working with Current Tickets
Viewing Details About the Current Ticket
Searching for a Ticket
Working with a Ticket
Editing a Ticket
Escalating a Ticket
Closing a Ticket
Creating a New Ticket
Specifying the Current Ticket’s Disposition
Viewing Tickets Associated with a Customer
Viewing Tickets Associated with an Order
Associating a Ticket to Another Ticket
Viewing Orders Associated with the Current Ticket
ATG Commerce Status Codes
Order Statuses
Shipping Group Statuses
Payment Group Statuses
Item Statuses
Index
