The Commerce Service Center page is divided into two sections:
Global Context Area - The global context area appears at the top of the page, and contains information on current customers, current orders, and current ticket. It also allows you to save and delete orders and to save tickets.
Work area - This region is used to display tabs that group similar tasks. The work area also contains a Utilities window on the right panel, which contains various tools that are available based on the task you are performing.
Tab
Description
Use the Customers tab to work with customer profiles. A customer profile is a summary of a customer’s login, billing, and address information. It also includes information about the customer’s activity on your site, such as the customer’s ticket history, order history and scheduled orders information.
The Commerce tab is where you create and modify orders and view the product catalogs.
The Ticketing task area provides you with the ability to track customer and agent activities. Most of the tasks initiated in this area launch the Ticketing UI, which provides tools for viewing, editing, and managing tickets. The Ticketing UI is described in the ATG Ticketing Guide for Business Users
The Respond tab allows you to communicate with others through email.
