Cancelling a Payment
Prerequisites
To cancel a payment of a payment event, you should have:
-
Payment cancel reasons defined in the application
Procedure
To cancel a payment of a payment event:
- Search for the payment event in the Payment Event Summary screen.
-
In the Search Results section, click
the Broadcast (
) icon corresponding to the payment event whose payment you want to cancel.
The Payments zone appears. - Select the check box corresponding to the payment that you want to cancel.
-
Click Cancel in the Payments zone.
The Payment Cancel window appears. It contains the following fields:
Field Name Field Description Mandatory (Yes or No) Cancel Reason Used to indicate the reason why you want to cancel the payment. Yes Note: You can cancel a payment when it is in the Frozen status. - Select the cancel reason from the respective list.
-
Click OK.
The status of the payment is changed to Canceled.
Related Topics
For more information on... | See... |
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How to search for a payment event | Searching for a Payment Event |
Payments zone | Payments |