Search Bills

The Search Bills zone lists completed bills of the account which are either with credit/debit balance or have one or more credit/debit line items, such as bill segments and adjustments. You can filter the bills using various search criteria. This zone contains the following two sections:

• Search Criteria - The Search Criteria section contains the following fields:

  Field Name	Field Description	Mandatory (Yes or No)
  Search By	Used to indicate that you want to search for a bill using the bill details. The valid values are: Bill Details Bill and Price Item Details Note: By default, the Bill Details option is selected.	Yes
  Bill ID	Used to search a particular bill. Note: The Search () icon appears corresponding to this field. On clicking the Search icon, the Bill Search window appears.	No
  Price Item	Used to search bills which are created for a particular price item. Note: This field appears when you select Bill and Price Item Details option from the Search By list. You can search for a price item by clicking the Search () icon corresponding to the field. On clicking the Search icon, the Price Item Search window appears.	No
  Bill Date From	Used to search bills which are created from a particular date onwards.	No
  To	Used to search bills which are created till a particular date.	No

• Search Results - On clicking the Search button, the search results are filtered based on the specified search criteria. The Search Results section contains the following columns:

  Column Name	Column Description
  Bill ID	Displays the bill ID.
  Bill Information	Displays additional information about the bill. In addition, this column has a context menu which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Bill screen appears with the details of the respective bill.
  Bill Amount	Displays the total bill amount.

  If you want to dispute a bill with credit/debit balance and all credit/debit line items, you need to select the check box corresponding to the bill and then click the Add button in the Search Results section. All credit/debit bill segments and adjustments of the bill are added in the Dispute Details zone on the Main tab. However, if you select a bill (with credit/debit balance) which contains one or more credit/debit line items or if you select a bill (with credit/debit balance) which contains one or more credit/debit line items, the system will not allow you to add the credit/debit line items by directly adding the bill. In such case, you need to individually select the credit/debit bill segments and adjustments of the bill and then add them to the dispute request.

Related Topics