Go to main content

Oracle® x86 Servers Diagnostics and Troubleshooting Guide

Exit Print View

Updated: January 2020

Upgraded System

  1. Before installing a server upgrade (memory, hard disk drives, I/O cards, or power supply) to an in-service server, take the server out of service and run these diagnostic tests in the following order:
    • HWdiag

    • UEFIdiag

  2. Install the server upgrade.
  3. Run the HWdiag and UEFIdiag diagnostic tests again.
    • Tests failed: If the diagnostic tests fail, one of the installed options was faulty or the server was damaged when you installed the option. In either case, remove and replace the faulty component, run the diagnostic tests again to confirm that the problem has been corrected, and place the server into service.

    • Tests passed: Place the server into service.

    Note -  If the failed component is a non-replaceable component on the server's motherboard, return the motherboard to Oracle for repair, or order a replacement motherboard and have it installed in the field by authorized Oracle Service personnel.