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Oracle® x86 Servers Diagnostics and Troubleshooting Guide

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Updated: January 2020
 
 

View Faults Using the Fault Management Shell

  1. From the Oracle ILOM CLI, to launch the Oracle ILOM Fault Management Shell, type start /SP/faultmgmt/shell.
  2. To display the commands available in the Fault Management Shell, type help.
  3. To display information about the components, type fmadm faulty.

    In the following example, the output shows one faulty CPU.

    The Affects and Status lines identify the component affected by the fault and its relative state. In this example, a single CPU is affected. It is marked "faulted".

    Beneath the Status information, the data for the impacted FRU (field-replaceable unit) displayed. The location string (also called the FRU label) is "/SYS/MB/P0." It should match the label on the physical hardware or the value displayed by Oracle ILOM.

    The Status of the FRU displays as faulty.

    The Action section might also include other specific actions instead of, or in addition to, the usual reference to the fmadm command.

    -> start /SP/faultmgmt/shell
    Are you sure you want to start /SP/faultmgmt/shell (y/n)? y
    
    faultmgmtsp> help
    
    Built-in commands:
        echo - Display information to user.
                Typical use: echo $?
        help - Produces this help.
                Use 'help <command>' for more information about an external command.
        exit - Exit this shell.
    
    External commands:
        fmadm - Administers the fault management service
        fmdump - Displays contents of the fault and ereport/error logs
        fmstat - Displays statistics on fault management operations
        
    faultmgmtsp> fmadm faulty
    ------------------- ------------------------------------ -------------- --------
    Time                UUID                                 msgid          Severity
    ------------------- ------------------------------------ -------------- --------
    2000-06-18/22:39:23 00cbca46-d34d-6938-ba47-d9f69e8ccceb SPX86A-8007-Q1 Critical
    
    Problem Status           : open
    Diag Engine              : fdd 1.0
    System
       Manufacturer          : Oracle Corporation
       Name                  : ORACLE SERVER X8-8
       Part_Number           : 7336847-B2
       Serial_Number         : 1715XC4010A
    
    System Component
       Firmware_Manufacturer : Oracle Corporation
       Firmware_Version      : (ILOM)4.1.0.0
       Firmware_Release      : (ILOM)2018.03.16
    
    ----------------------------------------
    Suspect 1 of 1
       Problem class  : fault.chassis.fw.platform-info.invalid
       Certainty      : 100%
       Affects        : /SYS/SMOD0/MB
       Status         : faulted
    
       FRU
          Status            : faulty
          Location          : /SYS/SMOD0/MB
          Manufacturer      : HON HAI PRECISION INDUSTRY CO LTD
          Name              : SMOD TOP LEVEL ASSY
          Part_Number       : 7339666
          Revision          : 07
          Serial_Number     : 465136N+1743PJ001J
          Chassis
             Manufacturer   : Oracle Corporation
             Name           : ORACLE SERVER X8-8
             Part_Number    : 7336847-B2
             Serial_Number  : 1715XC4010A
    
    Description : The BIOS has detected that the platform information structure
                  (SPI flash) is invalid.
    
    Response    : The chassis wide service-required LED is illuminated.
    
    Impact      : The system is unable to power on. BIOS does not have valid
                  platform information to boot properly.
    
    Action      : Please refer to the associated reference document at
                  http://support.oracle.com/msg/SPX86A-8007-Q1 for the latest
                  service procedures and policies regarding this diagnosis.