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Oracle® x86 Servers Diagnostics and Troubleshooting Guide

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Updated: January 2020

Updated Product Information

Oracle gathers and publishes information about the Oracle x86 servers long after the initial system is shipped. You can obtain the most current server troubleshooting information in the Product Notes or Release Notes and at Oracle web sites. These resources can help you understand and diagnose problems that you might encounter.

Product Notes and Release Notes

Oracle x86 server Product Notes and Release Notes documents contain late-breaking information about the systems, including the following:

  • Updated hardware and driver compatibility information

  • Known issues and bug descriptions, including solutions and workarounds

The latest Product Notes and Release Notes are available as part of the documentation library for the server platform, or operating system.

Oracle x86 Critical Patch Update Guide

Oracle x86 Critical Patch Update Guide contains the latest software release information for Oracle x86 servers, including the following:

  • Current recommended and required software patches

  • Updated operating system support information

  • Fixed/Known issues

Oracle x86 Critical Patch Update Guide is available as part of the documentation library for the server platform, or in the Systems Management and Diagnostics Documentation Library at https://www.oracle.com/goto/x86admindiag/docs.

Information about the latest firmware and Software Release, including tools, drivers, component firmware versions, and bug fixes is available in the ReadMe file for each Software Release.

My Oracle Support

My Oracle Support web site presents a collection of resources for Oracle technical and support information. Access to some of the information on this site depends on the level of your service contract with Oracle. To access My Oracle Support, go to https://support.oracle.com.

This site lets you do the following:

  • Search for solutions – Knowledge articles and alerts about your product and other Oracle products.

  • Download patches and updates – Everything you need to download and install patches,including tools, product patches, security patches, signed patches, and x86 drivers.

  • Access proactive support tools – Tools that help you solve problems without having to log a service request, streamline and simplify your daily operations, reduce risks, maximize up-time, and lower your organizations costs through preventative maintenance.

  • Collaborate in the My Oracle Support Community – Oracle Support Blogs provide product news, technical insight, and how-to information.

  • Learn about Oracle products – Education resources include how-to training videos, Oracle Support accreditation, live Oracle Adviser webcasts, learning library, training on demand from Oracle University, and Transfer of Information (TOI) online training.

  • Create a service request – A dashboard where you create, view, and manage service requests, and track the status of bugs associated with a service request.