Oracle^® x86 Servers Diagnostics and Troubleshooting Guide

Take a System Snapshot (Web)

1. Obtain permission from Oracle Service personnel before performing this procedure.
2. Verify that you have Admin(a) role privileges, which are required to collect SP data using the Snapshot utility.
3. From the Oracle ILOM web interface, click ILOM Administration → Maintenance → Snapshot.
4. On the Snapshot page, in the Data Set list box, select one of the following options:

   • Normal – Collect information about Oracle ILOM, the host operating system, and the hardware configuration.

   • FRUID – Collect information about installed FRUs, in addition to the data set collected for Normal. The FRUID option enables Oracle Service personnel to analyze data in a binary format about FRUs.

   • Full (might reset the host) – Collect the maximum amount of data from the host, and initiate diagnostics on the host. This option could cause the server to reset.

   • Custom – Specify which of the following data sets to capture:

     • Oracle ILOM data

     • Hardware data

     • Diagnostic data (This option might require a host reset.)

     • Basic OS data

     • FRUID data

5. Configure the following output properties:

   • Collect Only Log Files From Data Set – Enable (select) this option to collect only log files. Disable (deselect) this option to capture log files and additional information about the SP state.

   • Encrypt Output File – Enable (select) this option to encrypt the output file. When encryption is enabled, you are prompted for an encryption passphrase. To decrypt an encrypted output file, you will need to know the passphrase.

     Deselect this option to produce a non-encrypted output file. To decrypt an encrypted output file, see Decrypt an Encrypted Snapshot File.

6. In the Transfer Method list box, select one of the following options:

   • Browser – Specify the output destination in a browser window.

   • SFTP – Specify the SFTP host, your user name and password on the host, and the output file destination.

   • FTP – Specify the FTP host, your user name and password on the host, and the output file destination.

   • FTPS– Specify the FTPS host, your user name and password on the host, and the output file destination

   • TFTP – Specify the TFTP host and the output file destination.

   • HTTP – Specify the HTTP host, your user name and password on the host, and the output file destination.

   • HTTPS – Specify the HTTPS host, your user name and password on the host, and the output file destination.

7. Click Run.

   When the Snapshot is complete, the Save As dialog box appears prompting you to save the output file.

8. Specify the output directory in the Save As dialog box, and then click OK.