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Oracle® x86 Servers Diagnostics and Troubleshooting Guide

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Updated: January 2020
 
 

Production System

If the server has been operating problem-free for a long time, and then the Fault-Service Required indicator LED on the server illuminates, do the following:

  1. Check Oracle ILOM for Open Problems. See Administering Open Problems.
  2. If you find an open problem, take the appropriate action to repair or replace the faulty component.

    Oracle ILOM typically clears open problems after you repair or replace the faulty component.

  3. If the problem is not resolved, remove the AC power cords from the server and press the Fault Remind button on the motherboard, which illuminates any internal Fault LEDs and indicates which CRU or FRU is faulty.
  4. If the failed component is a customer-replaceable unit (CRU), replace it. For x86 servers, CRUs are defined in the server Service Manual and the Oracle System Handbook. You must have an account to access the handbook.

    You can access the Oracle System Handbook from the My Oracle Support web site at https://support.oracle.com.

  5. If the failed component is a field-replaceable unit (FRU), initiate a service request with Oracle Service. FRUs are defined in the server Service Manual and Oracle System Handbook.

    Note -  If the failed component is a non-replaceable component on the server motherboard, return the motherboard to Oracle for repair, or order a replacement motherboard and have it installed in the field by authorized Oracle Service personnel.