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Oracle® x86 Servers Diagnostics and Troubleshooting Guide

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Updated: January 2020

Gather Information for Service

Next, gather information from the service call or the on-site personnel.

  1. Collect information about the following items:
    • Events that occurred before the failure

    • Whether any hardware or software was modified or installed

    • Whether the server was recently installed or moved

    • How long the server exhibited symptoms

    • The duration or frequency of the problem

  2. Document the server settings before you make any changes.

    If possible, make one change at a time to isolate potential problems. In this way, you can maintain a controlled environment and reduce the scope of troubleshooting.

  3. Record the results of any change you make. Include any errors or informational messages.
  4. Check for potential device conflicts, especially if you added a new device.
  5. Check for version dependencies, especially with third-party software.

    For more information, see Information to Gather for Troubleshooting.