Note: This feature is not available on Self Service with Authoring.
When ATG Self Service users contact support, they can select a problem category for their issue. These categories are associated with ticket queues so that the ticket that is created is automatically assigned.
Note: Be sure you have already created ticket queues to associate with the problem categories. See the for more information on ticket queues.
To create problem categories for ATG Self Service:
On the ATG Self Service server, open the ACC and navigate to Content > LogicalOrganizations.
List items of type ProblemCategory.
Click New Item.
Select and edit the
logicalOrganizationproperty.List items of type Ticket Queue. Choose one and click OK.
Enter a name for the new problem category and click OK.
