ATG Self Service generates the escalation-related JMS events shown in the following table. By default the escalation and de-escalation events are used only for reporting purposes, but you can configure them to create scenarios in the Scenario Manager; see the ATG Personalization Guide for Business Users for instructions.
JMS Event | JMS Type | Available Details |
|---|---|---|
|
|
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
|
