This page allows you to control the settings on the Contact Us page in Self Service for the segment.
Setting | Description |
|---|---|
Allow Contact Us | Specifies whether or not to display the Contact Us page. |
Use CSS | Selects an external or internal CSS for the document page. |
Service Escalation method | You can select the method for Service Escalation from the following list: e-mail, ticket, none |
Pre-fill profile fields checkbox | You can specify whether or not to fill in the Contact Us form fields with the information from the user’s profile. |
Show Additional Info to User checkbox | This setting controls the display of another panel with the user’s Answers Viewed and Search History. |
Show Escalation Terms | This setting controls the display of your escalation terms. |
Show problem category | This setting controls the display of the problem category used to route help requests to ticket queues. |
