ATG Self Service Configuration Guide

Event Name

Event Description

Attributes Available from the Event Object

Views content

Fired from /atg/svc/repository/Service/
SessionService:saveAnswer when a solution or document is viewed by a user in ATG Self Service.

Solution ID

Searches content

Fired from /atg/svc/ui/formhandlers/
SearchFormHandler when an Advanced Search is performed. (Regular searching triggers ATG Search events.)
You can turn this event on or off with the fireSearchMessage flag on the SearchFormHandler.
This event is not recorded by the AuditLogger; ATG Search handles the recording.

KnowledgeQueryContext object and results count

Browses topic

Fired from /atg/svc/search/SearchService when the topic tree is being browsed.
You can turn this event on or off with the fireBrowseSearchMessage flag on the SearchFormHandler.
This event is not recorded by the AuditLogger; ATG Search handles the recording.

KnowledgeQueryContext object and results count

Rates content

Fired from /atg/svc/ui/formhandlers/
RatingFormHandler when a user rates an answer.
You can turn this event on or off with the fireAnswerMessage flag on the RatingFormHandler.

Comment, Document ID, Document Type, IsContactingSupport, Rating Name, Email Address, Query ID

Rates query results

Fired from /atg/svc/ui/formhandlers/
RatingFormHandler when a user rates a result list.
You can turn this event on or off with the fireQueryResultsMessage flag on the RatingFormHandler.

Comment, Rating Name, Email Address, Query ID