Is the expected search configuration applied to a profile?

Click the Select by Dimensions button and choose the language and segment dimensions you want to test, or if Preview is enabled, choose a Preview Profile to see if the expected configuration is applied.

Select the Search Configuration Details output type.

After you run the test, the Search Configuration Details output shows whether a search configuration was applied. If so, it shows you which one and how it was selected from the search configuration tree.

Why is an item that I expected to be excluded by an exclusion rule still appearing in search results?

In the Search Configuration field, select the search configuration that contains the exclusion rule. Or, if you are not sure that the search configuration is being applied as expected, select the dimensions or a preview profile that should trigger the search configuration.

Enter the search criteria that you expect to trigger the exclusion rule.

Select the Search Configuration Details output type and the Query Rule Details output type.

After you run the test, look at the search configuration output to make sure the search configuration was applied. Then check the query rule details output to see whether the exclusion rule was applied. If not, review the rule and ensure there are no errors or missing search terms. If your site is indexed by SKU, make sure all of the product’s SKUs have been excluded.

Are my result prioritization rules working effectively?

In the Search Configuration field, select the search configuration that contains the prioritization rules.

Enter your search criteria.

From the Results options, choose Ranking Calculations. Select the Query Rule Details output type.

Review the results list to see how the result prioritization rules impacted the final scores of each item.

In the query rule details output, you can see which items are repositioned and where they appear in the results list. To compare the results without the prioritization rules, click Show results without Positioning Rules.

Why isn’t a category-level facet appearing when I navigate to that category on my site?

In the Category field, select the category where you created the facet.

Select the Facet Details output type and click Search.

In the facet details output, review the facet sources table to see if an inheritance rule is preventing the facet from being included in the facet set. If it is in the facet set, look at the table of facet selections to see if the facet has been excluded and if so, why.

Why isn’t the facet for the Bath category applied to the search results when I search for the text, Bath?

Enter the search term in the Search Text field.

Select the Facet Details output type and click Search.

In the facet details output, look at the Determination of Category table to see whether all search results fall into the expected category. If not, then the category facet is not applied.

If the expected category is selected, look for the facet in the facet selections table to be sure that the facet property is in the search index. The facet can also be excluded if there is only one value or range for the current search results.

Why isn’t a product appearing in search results?

Note: You can only test deployed and indexed catalog items.

Enter the search criteria that are expected to return the item in search results.

In the Tracked Items field, type the item number of the item that is not appearing in search results, or click Select and choose it from the catalog.

Select the Tracked Item Details output type.

After you run the test, use the tracked item details output to determine why the item is excluded from the search results.

Is the new product I added in the search index so it can appear in search results?

Note: You can only test deployed and indexed catalog items.

Enter the search criteria that are expected to return the item in search results.

Type the item ID in the Track Items field or click Select and choose it from the catalog.

Select the Tracked Item Details output type.

After you run the test, look at the tracked items list to see how the search processed the item. If the word “Unknown” appears in place of the item name, then the item is not in the search index.