In Oracle ATG Web Commerce, you can use the CommerceItemManager
(class atg.commerce.order.CommerceItemManager
) to manage the return of items in an Order
. Call CommerceItemManager.returnCommerceItem()
to mark a given CommerceItem
as returned. This method does the following:
Reduces the
quantity
property in theCommerceItem
by the quantity returned.Reduces the
quantity
property in theShippingGroupCommerceItemRelationship
by the quantity returned.Increases the
returnedQuantity
property in theShippingGroupCommerceItemRelationship
by the quantity returned.
After the item is returned, the quantity
of the CommerceItem
reflects the final quantity that was purchased. The quantity
property of the ShippingGroupCommerceItemRelationship
reflects the quantity that was shipped, and its returnedQuantity
reflects that quantity of the CommerceItem
that was returned.
The store credit system in Oracle ATG Web Commerce can also manage the return of items. The Claimable Repository contains a storeCreditClaimable
item that includes the following properties:
amount
(double) – the original amount of the creditamountAuthorized
(double) – the amount of credit authorized for useamountRemaining
(double) – the current amount of the store creditownerId
(String) – the ID of the user or organization for which the credit was issuedlastUsed
(date) – the date the credit was last accessed
To modify an existing store credit account (for example, to increase the amount of remaining credit), call the ClaimableManager.updateClaimableStoreCredit()
method. To create a new store credit account for a user or organization, call the ClaimableManager.createClaimableStoreCredit()
method (atg.commerce.claimable.ClaimableManager
) to create the new store credit and then call the ClaimableManager.initializeClaimableStoreCredit()
method to set its initial values.
Note that only one store credit account can exist for a given user or organization.
For more information on the Claimable Repository, including gift certificates, see the Configuring Commerce Services chapter.