The Abandoned Order Services module includes the following scenario events to watch for abandonment-related events:

The message that triggers the events listed above contains the following properties:

Property

Scenario Editor Label

Description

abandonmentState

abandonmentState

The abandonment state of the order.

orderId

orderId

The ID of the order.

profileId

profileId

The profile ID of the user associated with the order.

type

type

The JMS type of OrderAbandoned message.

For an example scenario that utilizes some of these events, see Creating Scenarios that Respond to Abandonment Activity in the Managing Abandoned Orders chapter of the ATG Commerce Guide to Setting Up a Store.

Order Abandoned

This event is triggered when an order is identified as abandoned.

Class name

atg.commerce.order.abandoned.OrderAbandoned

JMS name

atg.commerce.order.abandoned.OrderAbandoned

Display name

Order Abandoned

Message context

request

Message scope

individual

Message source

Component:
/atg/commerce/order/abandoned/OrderAbandonedSender

Class:
atg.commerce.messaging.MessageSender

Component that calls the message source

/atg/commerce/order/abandoned/AbandonedOrderService

How this event is triggered

Triggered when an order is identified as abandoned by the AbandonedOrderService.

How to turn off this event

Set the /atg/commerce/order/abandoned/AbandonedOrderTools.sendOrderAbandonedMessage property to false.

Abandoned Order is Modified

This event is triggered when an abandoned order is modified by its owner. Modifications to an order can include adding or removing items, changing item quantities, and merging orders.

Class name

atg.commerce.order.abandoned.OrderAbandoned

JMS name

atg.commerce.order.abandoned.OrderReanimated

Display name

Abandoned Order is Modified

Message context

request

Message scope

individual

Message source

Component:
/atg/commerce/order/abandoned/OrderAbandonedSender

Class:
atg.commerce.messaging.MessageSender

Component that calls the message source

/atg/commerce/order/abandoned/AbandonedOrderTools

How this event is triggered

Triggered by the Reanimate Abandoned Order scenario action or ReanimateAbandonedOrderDroplet servlet bean.

How to turn off this event

Set the /atg/commerce/order/abandoned/AbandonedOrderTools.sendOrderReanimatedMessage property to false.

Abandoned Order is Converted

This event is triggered when an abandoned or lost order is checked out.

Class name

atg.commerce.order.abandoned.OrderAbandoned

JMS name

atg.commerce.order.abandoned.OrderConverted

Display name

Abandoned Order Converted

Message context

request

Message scope

individual

Message source

Component:
/atg/commerce/order/abandoned/OrderAbandonedSender

Class:
atg.commerce.messaging.MessageSender

Component that calls the message source

/atg/commerce/order/abandoned/AbandonedOrderTools

How this event is triggered

Triggered by the Convert Abandoned Order scenario action or ConvertAbandonedOrderDroplet servlet bean.

How to turn off this event

Set the /atg/commerce/order/abandoned/AbandonedOrderTools.sendOrderConvertedMessage property to false.

Abandoned Order is Lost

This event is triggered when an order is identified as lost.

Class name

atg.commerce.order.abandoned.OrderAbandoned

JMS name

atg.commerce.order.abandoned.OrderLost

Display name

Abandoned Order Lost

Message context

request

Message scope

individual

Message source

Component:
/atg/commerce/order/abandoned/OrderAbandonedSender

Class:
atg.commerce.messaging.MessageSender

Component that calls the message source

/atg/commerce/order/abandoned/AbandonedOrderService

How this event is triggered

Triggered when an order is identified as lost by the AbandonedOrderService.

How to turn off this event

Set the /atg/commerce/order/abandoned/AbandonedOrderTools.sendOrderLostMessage property to false.


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